what we do
Our Customer Experience department measures and improves the experience across the customer journey to increase our placement rate, minimize customer attrition and maximize recommendations. We execute customer-centric programs to drive alignment with our customers' ever-evolving expectations.
Executive Vice President, Customer Experience
As Executive Vice President of Customer Experience, Sarah leads a team that produces new and innovative solutions. She has over 15 years of experience helping brands listen, interpret, act, and maximize customer feedback that delivers powerful and engaging interactions. These strategies drive exceptional experiences for customers who trust our brands for their insurance shopping needs. Sarah's vision and keen analytical ability turn data into empathy-driven campaigns, making her a trusted thought leader for our entire organization.
Vice President, Customer Experience.
As VP of Customer Experience, Zach leads the strategies that have led our stellar customer satisfaction rankings across our brands. His team brings the voice of our customers into focus to continue delivering a world class customer experience. Zach joined SVG in July of 2010 as a licensed agent, and that background makes him invaluable in this role.
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Looking for the next step in your career? Consider SVG. No matter if you’re a seasoned professional, ready for a career change, or an eager recent graduate, we want to meet you.
Helping people is what we do. We provide personalized support and guidance for anyone who wants to explore their health insurance options. We’re recognized most for our experience with Medicare Supplement Insurance and Medicare Advantage Plans, but we also help people discover other insurance products.