what we do
department leadership
Sarah Sampson
Chief Experience Officer
Sarah Sampson
As Chief Experience Officer, Sarah leads a team that produces new and innovative solutions. She has over 18 years of experience helping brands listen, interpret, act, and maximize customer feedback that delivers powerful and engaging interactions. These strategies drive exceptional experiences for customers who trust our brands for their insurance shopping needs. Sarah's vision and keen analytical ability turn data into empathy-driven campaigns, making her a trusted thought leader for our entire organization.
Zachary Winkler
Vice President, Customer Experience.
Zachary Winkler
As VP of Customer Experience, Zach leads the strategies that have led our stellar customer satisfaction rankings across our brands. His team brings the voice of our customers into focus to continue delivering a world class customer experience. Zach joined SVG in July of 2010 as a licensed agent, and that background makes him invaluable in this role.
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