Customer experience

what we do

Our Customer Experience department measures and improves the experience across the customer journey to increase our placement rate, minimize customer attrition and maximize recommendations. We execute customer-centric programs to drive alignment with our customers' ever-evolving expectations.

department leadership

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Looking for the next step in your career? Consider SVG. No matter if you’re a seasoned professional, ready for a career change, or an eager recent graduate, we want to meet you.

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explore departments

Helping people is what we do. We provide personalized support and guidance for anyone who wants to explore their health insurance options. We’re recognized most for our experience with Medicare Supplement Insurance and Medicare Advantage Plans, but we also help people discover other insurance products.

ANALYTICS

CARRIER RELATIONS

COMPLIANCE

CUSTOMER EXPERIENCE

FINANCE

HUMAN RESOURCES

TECHNOLOGY

MARKETING

OPERATIONS

SALES

SMARTCONNECT

ABOUT SVG